PRIVACY POLICY
MIND the HOPE
Last Updated: 3 September 2026
This Privacy Policy explains how MIND the HOPE, operated by Raghvendra Sharma, collects, uses, stores, protects and discloses personal data when You access or use our website, educational services, Courses, mentorship, consultations and related services.
Please read this Privacy Policy carefully before using the Platform. By accessing or using the Platform, You acknowledge the practices described in this Policy, subject to applicable law.
1. INTRODUCTION AND IDENTITY OF DATA FIDUCIARY
1.1 This Privacy Policy (“Policy”) applies to the website https://mindthehope.com/ and associated digital services operated under the brand name MIND the HOPE (“Platform”).
1.2 The Platform is operated by Raghvendra Sharma, an individual educator operating under the brand name MIND the HOPE (“Operator”, “We”, “Us” or “Our”).
For the purposes of applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Operator may act as the Data Fiduciary in relation to personal data processed through the Platform, to the extent applicable.
1.3 This Policy applies to Users, students, prospective students, parents or lawful guardians, visitors, and other individuals whose personal data is processed in connection with the Platform or the services provided by the Operator.
1.4 This Policy should be read together with the Terms and Conditions of Use, Refund & Cancellation Policy, Disclaimer, and other applicable policies published on the Platform.
In the event of a conflict relating specifically to personal data processing, this Privacy Policy shall prevail to the extent required by Applicable Laws.
2. DEFINITIONS
Unless the context otherwise requires:
“Personal Data” means any data about an individual who is identifiable by or in relation to such data, as recognised under Applicable Laws.
“Data Fiduciary” means the person who determines the purpose and means of processing personal data, as defined under the DPDP Act.
“Data Principal” means the individual to whom the personal data relates.
“Data Processor” means a person who processes personal data on behalf of a Data Fiduciary.
“Processing” means an operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, transmission, erasure or destruction.
“Consent” means consent given in accordance with Applicable Laws.
“Cookies” means small text files or similar technologies placed on a device or browser to store or retrieve information.
“Platform”, “User”, “Operator”, “Terms” and other defined expressions have the meanings given to them in the Terms and Conditions of Use.
3. PERSONAL DATA WE COLLECT
We collect only such personal data as is reasonably necessary for providing, managing, securing and improving our services and for other lawful purposes.
3.1 Data Provided Directly by You
Depending on how You interact with the Platform, we may collect:
Identity Data: name, username/display name and profile photograph where voluntarily provided.
Contact Data: email address, mobile number and address where required for communication, billing, delivery or correspondence.
Account Data: login credentials and account-related information where account registration is provided.
Payment Data: transaction reference, payment status and limited payment-related information received from payment service providers. We do not intentionally store complete card numbers, CVV numbers, UPI PINs or banking passwords on our own systems.
Educational Data: Course enrolment information, academic interactions, submitted assignments, quiz responses, progress information and related learning records where such features are offered.
Communication Data: messages, questions, feedback, reviews, comments, enquiries and other information voluntarily submitted through the Platform or our communication channels.
Information provided by Parent/Guardian: where applicable for a minor User, information provided by a parent or lawful guardian in connection with enrolment, consent or communication.
Identity Verification Data: only where reasonably necessary and legally applicable.
3.2 Data Collected Automatically
When You use the Platform, certain technical information may be collected automatically, depending on the technologies and services actually deployed on the website, including:
IP address;
browser type and version;
operating system;
device information;
approximate location derived from technical information;
pages visited;
referring pages;
interaction and usage information;
error and diagnostic information; and
cookie or similar technology data.
3.3 Data Received from Third Parties
We may receive limited information from third parties where necessary to provide our services, such as:
Payment Service Providers: transaction confirmation, transaction reference and payment status.
Technology/Hosting Providers: technical information required to operate the Platform.
Communication or Learning Service Providers: information necessary to facilitate communications, classes or learning services.
Analytics Providers: aggregated or pseudonymised information about website usage, where analytics tools are used.
3.4 Data You Are Not Required to Provide
Where information is optional, You may choose not to provide it. However, failure to provide information that is necessary for a particular service may prevent us from providing that service or feature.
4. PURPOSES FOR WHICH WE PROCESS YOUR PERSONAL DATA
We may process personal data for the following purposes, where applicable:
Category of Data
Purpose of Processing
Identity Data & Contact Data
Registration, communication, enquiries, admission and service-related communication
Account Data
Account authentication, security and account management
Payment Data
Processing payments, confirming transactions, issuing receipts and maintaining financial records
Educational Data
Delivering Courses, tracking learning progress, providing academic support and improving learning services
Communications Data
Responding to enquiries, providing support, handling feedback and grievances
Technical & Usage Data
Platform security, troubleshooting, performance improvement and understanding website usage
Marketing Data
Sending promotional communications where permitted by Applicable Laws and where required consent has been obtained
Approximate Location Data
Identity Verification Data
Security, technical operations and relevant service customisation where applicable
Verification where required for a lawful and legitimate purpose
4.1 Lawful Grounds
Depending on the circumstances, personal data may be processed on the basis of:
-consent;
-performance of a service or arrangement with You;
-compliance with legal obligations;
-legitimate operational and security purposes where recognised under Applicable Laws; or
-other lawful grounds available under Applicable Laws.
4.2 We shall not intentionally process personal data for a purpose materially incompatible with the purpose for which it was collected, except where permitted or required by Applicable Laws.
5. MARKETING COMMUNICATIONS
5.1 Where permitted by Applicable Laws, we may send information about Courses, educational programmes, consultations, offers, educational content, updates and other services through email, WhatsApp, SMS or other communication channels.
5.2 Where consent is required, we will seek such consent in accordance with Applicable Laws.
You may opt out of promotional communications by contacting us at:
Email: soul@mindthehope.com
or by using the unsubscribe mechanism provided in the relevant communication, where available.
5.3 Opting out of promotional communications will not necessarily stop essential service-related communications, such as payment confirmations, invoices, Course updates, schedule changes, security notices, account-related messages or other necessary administrative communications.
6. COOKIES AND TRACKING TECHNOLOGIES
6.1 The Platform may use cookies and similar technologies for purposes such as:
-essential website functionality;
-session management and security;
-remembering preferences;
-understanding website usage;
-improving website performance; and
-measuring the effectiveness of communications or marketing, where applicable.
6.2 Third-party services integrated into the Platform may also place cookies or use similar technologies in accordance with their own policies.
6.3 You may control or disable certain cookies through your browser settings. However, disabling essential cookies may affect some Platform functionality.
6.4 We do not intentionally use tracking technologies to undertake prohibited behavioural monitoring of children or targeted advertising directed at children.
This is particularly important because the DPDP Act contains specific restrictions relating to processing children's personal data.
7. SHARING AND DISCLOSURE OF PERSONAL DATA
7.1 No Sale, Rent or Trade of Data
We do not sell, rent or commercially trade Your personal data to third parties for their independent marketing purposes.
7.2 Service Providers and Data Processors
We may share personal data with service providers who process information on our behalf, where reasonably necessary to provide or operate the Platform, including:
-payment service providers;
-website hosting and infrastructure providers;
-email and communication providers;
-video hosting or streaming providers;
-learning or technology service providers;
-analytics providers, where used; and
-customer support or operational service providers.
Such sharing shall be limited to what is reasonably necessary for the relevant purpose and subject to appropriate contractual or organisational safeguards where applicable.
7.3 Legal and Regulatory Disclosure
We may disclose personal data where required or permitted by Applicable Laws, including in response to:
-a valid court order or legal process;
-a lawful request from a competent government authority;
-law enforcement requirements;
-regulatory requirements; or
-circumstances involving fraud, security, unlawful activity or protection of legal rights.
7.4 Business Transfers
If the business or a substantial part of its assets is transferred, restructured or acquired, personal data may be transferred as part of that transaction, subject to Applicable Laws and appropriate privacy safeguards.
7.5 No Third-Party Advertising Sale
We do not sell or provide Your personal data to third-party advertising networks for their independent profiling or advertising purposes.
8. CROSS-BORDER TRANSFER OF PERSONAL DATA
8.1 Some third-party technology, hosting, communication, analytics or payment service providers used by the Platform may process data from locations outside India.
8.2 Where personal data is transferred or made accessible outside India, such processing shall be subject to Applicable Laws and any restrictions or requirements applicable to such transfer.
8.3 We do not represent that all third-party service providers used by the Platform will store or process data exclusively within India.
9. DATA RETENTION
9.1 We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, or for such period as may be required by Applicable Laws.
9.2 When personal data is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable retention requirements.
9.3 Certain information may be retained for longer where necessary for:
-compliance with legal or regulatory obligations;
-accounting and taxation records;
-dispute resolution;
-prevention of fraud or misuse;
-enforcement of agreements; or
-establishment, exercise or defence of legal claims.
10. DATA SECURITY
10.1 We take reasonable technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, loss, misuse or destruction.
10.3 No method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we take reasonable measures to protect personal data, absolute security cannot be guaranteed.
10.2 Depending on the nature of the information and services, safeguards may include:
-access controls;
-password protection;
-secure transmission technologies;
-restricted access to personal data;
-security monitoring;
-appropriate third-party security measures; and
-reasonable data minimisation practices.
10.3 No method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we take reasonable measures to protect personal data, absolute security cannot be guaranteed.
10.4 Users are responsible for keeping their account credentials confidential and should immediately notify us of any suspected unauthorised access.
11. PERSONAL DATA BREACH
11.1 If we become aware of a personal data breach that is required to be reported or otherwise addressed under Applicable Laws, we will take appropriate steps in accordance with such laws.
11.2 Where legally required, affected individuals and/or competent authorities will be notified through appropriate channels.
11.3 We will take reasonable measures to contain, assess and mitigate the impact of a suspected personal data breach.
12. YOUR RIGHTS AS A DATA PRINCIPAL
Subject to Applicable Laws and any conditions or limitations prescribed therein, You may have rights relating to Your personal data, including rights concerning access to information, correction, updating, erasure, withdrawal of consent and grievance redressal, where applicable.
To exercise an applicable privacy/data right, please contact:
Privacy Email: soul@mindthehope.com
Subject: Data Rights Request
We may request reasonable information to verify Your identity before processing certain requests.
Requests will be handled in accordance with Applicable Laws and the timelines prescribed thereunder.
The DPDP Act provides Data Principals with specified rights and requires an effective grievance redressal mechanism.
13. CHILDREN'S PERSONAL DATA
MIND the HOPE provides educational services that may be used by students below 18 years of age.
13.1 Where we process personal data of a child, we will follow the requirements applicable to children's personal data under Applicable Laws, including requirements relating to verifiable parental or lawful guardian consent where applicable.
13.2 We will not knowingly undertake processing of children's personal data in a manner prohibited by Applicable Laws, including prohibited tracking, behavioural monitoring or targeted advertising directed at children, subject to applicable statutory exemptions.
13.3 Parents or lawful guardians who have questions or concerns regarding a child's personal data may contact us at:
Privacy Email: soul@mindthehope.com
the DPDP Act specifically requires verifiable parental/lawful guardian consent for processing children's personal data and places restrictions on detrimental processing, tracking/behavioural monitoring and targeted advertising directed at children, subject to statutory exemptions.
the DPDP Act specifically requires verifiable parental/lawful guardian consent for processing children's personal data and places restrictions on detrimental processing, tracking/behavioural monitoring and targeted advertising directed at children, subject to statutory exemptions.
14. THIRD-PARTY LINKS AND INTEGRATED SERVICES
14.1 The Platform may contain links to or integrations with third-party websites, payment services, communication platforms, social media platforms, learning tools, analytics services or other external services.
14.2 This Privacy Policy applies only to the processing carried out by the Operator. Third-party services are governed by their own privacy policies, terms and practices.
14.3 We encourage Users to review the privacy policies of third-party services before providing information to them.
15. GRIEVANCE OFFICER AND CONTACT INFORMATION
15.1For privacy-related concerns, complaints and grievances regarding the processing of personal data, You may contact the following person:
Name: Raghvendra Sharma
Designation: Grievance Officer, MIND the HOPE
Email: soul@mindthehope.com
Postal Address: Shambhoopura, nanta, kota, Rajasthan 324008
Contact Hours: Monday to Friday, [11:00 AM – 4:00 PM IST]
For privacy-related queries, data rights requests or other communications relating to this Privacy Policy:
Email: soul@mindthehope.com
Postal Address: Shambhoopura, nanta, kota, Rajasthan 324008
15.3 Privacy grievances and requests will be handled in accordance with Applicable Laws and the timelines prescribed thereunder, wherever applicable.
16. CHANGES TO THIS PRIVACY POLICY
16.1 We may update this Privacy Policy from time to time to reflect changes in our services, data-processing practices, technology, legal requirements or Platform operations.
16.2 The updated Policy will be published on the Platform with a revised “Last Updated” date.
16.3 Where required by Applicable Laws, we will provide additional notice or obtain consent for material changes.
16.4 You are encouraged to review this Privacy Policy periodically.
17. GOVERNING LAW
17.1 This Privacy Policy shall be governed by and construed in accordance with the laws applicable in India.
17.2 Any privacy-related dispute shall be subject to the dispute resolution provisions set out in the Terms and Conditions of Use, subject to any mandatory rights or remedies available under Applicable Laws.
17.3 Nothing in this Privacy Policy is intended to exclude or restrict any right or remedy that cannot lawfully be excluded or restricted.
CONTACT INFORMATION
MIND the HOPE
Operated by: Raghvendra Sharma
Website: https://mindthehope.com/
Privacy Email: soul@mindthehope.com
Grievance Email: soul@mindthehope.com
Address: Shambhupura , Nanta Road, KOTA, RAJASTHAN-324008