TERMS AND CONDITIONS OF USE
MIND the HOPE
Last Updated: 3 September 2026
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCESSING OR USING THIS PLATFORM. BY ACCESSING, REGISTERING ON, PURCHASING, ENROLLING IN, OR OTHERWISE USING ANY SERVICE PROVIDED THROUGH THE PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS, PLEASE DO NOT USE THE PLATFORM OR ITS SERVICES.
1. DEFINITIONS
In these Terms and Conditions, unless the context otherwise requires, the following expressions shall have the meanings ascribed to them:
Platform” means the website https://mindthehope.com/ and any associated sub-domains, pages, digital interfaces, tools or online services operated under the brand name MIND the HOPE.
“Operator”, “We”, “Us” or “Our” means Raghvendra Sharma, an individual educator operating and providing educational services under the brand name MIND the HOPE, and responsible for the operation of the Platform and the provision of Courses, educational Content, mentorship, consultations, and related services made available through the Platform.
“User”, “You” or “Your” means any individual who accesses, visits, registers on, purchases from, enrols in, or otherwise uses the Platform or any Course, Content, mentorship, consultation or other service offered by the Operator.
“Content” means all educational and informational material made available through the Platform, including video lessons, lectures, live or recorded sessions, presentations, text, images, notes, study materials, assignments, quizzes, downloadable resources, practice material, illustrations, audio-visual material and other material created, produced, uploaded, published or otherwise provided by the Operator.
“Course” means any educational programme, batch, class, module, challenge, learning programme or other structured educational offering made available by the Operator.
“Subscription” means a recurring or one-time paid access arrangement, where such arrangement is expressly offered by the Operator, under which a User receives access to specified Courses, Content or services for the stated period and conditions.
“Enrolment” means registration for and/or payment for obtaining access to a Course, batch, programme, mentorship, consultation or other paid service.
“Payment Gateway” means a third-party payment processing service used by the Operator to process payments for Courses, programmes, consultations, subscriptions or other services.
“Applicable Laws” means laws, rules, regulations, notifications, orders and legally applicable requirements in force in India, as amended or re-enacted from time to time.
“Prohibited Conduct” means conduct prohibited under Clause 10 of these Terms.
“Termination for Cause” means suspension, cancellation or termination of a User’s access to the Platform, Course, Content or service due to violation of these Terms, Prohibited Conduct, non-payment, infringement of intellectual property rights, or violation of Applicable Laws.
2. NATURE OF THE PLATFORM AND DIRECT SERVICE RELATIONSHIP
2.1 MIND the HOPE is an educational platform and service operated directly by the Operator under the brand name MIND the HOPE. The Operator provides educational Courses, Chemistry learning resources, mentorship, consultations and related student-support services.
2.2 The Platform is not a marketplace connecting independent teachers with Users. Unless expressly stated otherwise, Courses and educational Content made available through the Platform are provided by the Operator.
2.3 The relationship between the Operator and the User in respect of any purchased or enrolled service is governed by these Terms and any specific terms displayed at the time of purchase or enrolment.
2.4 By enrolling in or purchasing a Course or other paid service, the User agrees to the terms applicable to that particular Course or service.
3. ACCEPTANCE OF TERMS
3.1 These Terms constitute the terms governing Your use of the Platform and the services provided through it. By accessing the Platform, registering an account where applicable, purchasing a Course or service, or otherwise using the Platform, You acknowledge that You have read and understood these Terms and agree to comply with them.
3.2 If You are below 18 years of age, You may use the Platform and its educational services with the involvement and consent of Your parent or lawful guardian. Where a purchase, enrolment or contractual arrangement is required, the parent or lawful guardian shall provide the necessary consent and accept the applicable contractual obligations on behalf of the minor User.
3.3 If You are registering or acting on behalf of another person, you confirm that You have the authority to do so.
3.4 The Operator may amend or update these Terms from time to time by publishing the revised version on the Platform. Continued use of the Platform after such update constitutes acceptance of the revised Terms.
4. DESCRIPTION OF SERVICES
4.1 MIND the HOPE may provide, directly or through authorised service providers where applicable:
NEET-UG Chemistry Courses and learning programmes;
RBSE Board Chemistry educational programmes, including Hindi Medium offerings;
CBSE Board Chemistry educational programmes, including English Medium offerings;
Live and recorded educational sessions;
Study materials, notes and practice resources;
Doubt-solving and academic support;
Student mentorship and performance-oriented guidance;
Personal consultations, where offered;
Student Performance Mission-related support and initiatives; and
Other educational services or programmes introduced by the Operator from time to time.
4.2 The exact syllabus, curriculum, number of sessions, duration, medium, mode of delivery, access period, features and other terms of a particular Course or service shall be as displayed on the relevant Course or purchase page at the time of enrolment.
4.3 The Operator may modify, update, add, suspend or discontinue any Course, Content, feature or service, subject to applicable law and, where reasonably practicable, appropriate communication to affected Users.
4.4 The Platform and its educational services are intended primarily for educational and personal learning purposes. Users shall not use the Platform for unauthorised commercial exploitation of the Content.
5. ACCOUNT REGISTRATION AND ELIGIBILITY
5.1 Where account registration is required, the User shall provide accurate, current and complete information.
5.2 The User is responsible for maintaining the confidentiality of their login credentials and for activities carried out through their account.
5.3 The User shall promptly notify the Operator if they become aware of unauthorised access to or misuse of their account.
5.4 Unless otherwise expressly permitted by the Operator, a Course enrolment or account access is personal to the enrolled User and must not be transferred, shared, sold or assigned to another person.
5.5 The Operator may suspend or restrict an account where there is reasonable evidence of unauthorised access, account sharing, fraudulent activity, violation of these Terms or Applicable Laws.
6. ENROLMENT FEES, SUBSCRIPTIONS, AND PAYMENT
6.1 Fee Structure
The applicable fee for each Course, batch, programme, mentorship, consultation or other paid service shall be displayed before purchase or enrolment.
Fees may vary depending upon the Course, batch, duration, programme structure, promotional offer or other applicable factors.
The Operator reserves the right to change fees for future purchases. Any such change shall not retrospectively alter a fee already paid for an existing enrolment, except where otherwise permitted by Applicable Laws or expressly agreed.
6.2 Payment Processing
Payments may be processed through third-party Payment Gateways.
By completing a payment, You also agree to comply with the applicable terms and policies of the relevant Payment Gateway.
The Operator shall not be responsible for technical errors or failures attributable solely to a third-party Payment Gateway, banking system or payment service provider, subject to Your rights under Applicable Laws.
6.3 Goods and Services Tax (GST)
Any applicable taxes, including GST where legally applicable, shall be charged or displayed in accordance with Applicable Laws and the tax status applicable to the relevant transaction.
6.4 Recurring Payments
Where a service is expressly offered on a recurring subscription basis, the applicable renewal terms, frequency and charges shall be disclosed before purchase.
No automatic renewal shall apply to a Course or service unless such renewal has been clearly disclosed and accepted by the User.
6.5 Failed Payments
If a payment fails, is reversed, disputed or remains unpaid, the Operator may restrict or suspend access to the relevant paid service until the payment issue is resolved, subject to Applicable Laws.
7. REFUND AND CANCELLATION POLICY
7.1
Cancellation and refund of any Course, batch, programme, subscription, mentorship, consultation or other paid service shall be governed by the Refund & Cancellation Policy published by MIND the HOPE and/or the specific refund terms displayed at the time of purchase.
7.2
The eligibility, procedure, exclusions and timelines applicable to a refund shall be determined in accordance with the applicable Refund & Cancellation Policy.
7.3
Where a refund is approved, it shall ordinarily be processed through the original payment method or such other method as may be permitted by the relevant Payment Gateway and Applicable Laws.
7.4
Where access is suspended or terminated because of fraud, unauthorised sharing, intellectual property infringement, Prohibited Conduct or other material violation of these Terms, refund eligibility shall be determined in accordance with the applicable Refund & Cancellation Policy and Applicable Laws.
7.5
Nothing in these Terms shall limit any mandatory consumer rights or remedies available under Applicable Laws.
8. CONTENT OWNERSHIP, INTELLECTUAL PROPERTY, AND LICENCE
8.1 Ownership of Content
All Content created or provided by the Operator through the Platform, including videos, lectures, notes, study materials, presentations, illustrations, graphics, text, logos, course structure, educational resources and other original material, is owned by or lawfully used by the Operator and is protected under applicable intellectual property laws.
The brand name MIND the HOPE, its logos, original educational methodologies, branding elements and other proprietary material shall not be used without prior written permission.
8.2 Platform Technology
No ownership or other proprietary interest in the Platform, its design, structure, software, interface, branding or related technology is transferred to any User merely by using the Platform or enrolling in a Course.
8.3 Limited Licence to Subscribers
Subject to payment of applicable fees and compliance with these Terms, the Operator grants the enrolled User a limited, personal, non-exclusive, non-transferable and revocable licence to access and use the purchased Content solely for personal educational purposes during the applicable access period.
The User shall not:
download, copy or reproduce Content except where expressly permitted;
share account credentials or Course access;
record or screen-capture classes without permission;
reproduce, redistribute, resell, upload, publish, transmit or commercially exploit Content;
modify, translate or create derivative works from Content without permission;
use Content to create or operate a competing educational product or service; or
remove copyright, trademark or proprietary notices.
8.4 Consequences of Infringement
Unauthorised recording, reproduction, redistribution, resale, publication or other infringement may result in suspension or termination of access and may lead to legal remedies available under Applicable Laws.
8.5 User-Generated Contributions
Where the Platform permits Users to submit comments, questions, feedback or other material, the User shall ensure that such contributions do not violate Applicable Laws or the rights of others.
The User grants the Operator a non-exclusive right to use such contributions for operating, improving and supporting the Platform, subject to the Privacy Policy and Applicable Laws.
9. PRIVACY AND PERSONAL DATA PROTECTION
9.1 The collection and processing of personal data through the Platform shall be governed by the Privacy Policy of MIND the HOPE, as amended from time to time, and Applicable Laws.
9.2 By using the Platform or providing personal information, You acknowledge the processing of personal data for purposes disclosed in the Privacy Policy and applicable notices, subject to Applicable Laws.
9.3 The Operator may use appropriate third-party service providers such as payment processors, hosting providers, communication services, learning platforms and other technology providers where required to provide the services, subject to Applicable Laws.
9.4 Users may exercise applicable privacy and data rights in accordance with the Privacy Policy and Applicable Laws.
10. PROHIBITED CONDUCT
The User shall not use the Platform or its Content:
for any unlawful, fraudulent or unauthorised purpose;
to harass, threaten, abuse, intimidate or harm the Operator, other Users or any third party;
to publish or transmit hateful, discriminatory, defamatory, obscene or otherwise unlawful material;
to impersonate the Operator, MIND the HOPE, another User or any other person;
to share, sell, transfer or commercially exploit Course access;
to record, reproduce, distribute, upload or resell Course Content without permission;
to use bots, scrapers, crawlers or other automated means to extract Content or Platform data without permission;
to attempt to gain unauthorised access to accounts, systems or Platform infrastructure;
to introduce malware, viruses or other harmful code;
to engage in fraudulent payment activity, chargeback abuse or identity misrepresentation;
to infringe the intellectual property or other rights of the Operator or any third party;
to interfere with the normal operation or security of the Platform; or
to engage in any other conduct that the Operator reasonably considers harmful to the Platform, its Users, educational environment or legitimate operations, subject to Applicable Laws.
11. SUSPENSION, CANCELLATION, AND TERMINATION
11.1 Operator’s Right to Terminate
The Operator may suspend, restrict or terminate a User's access to the Platform, Course or service where reasonably necessary because:
the User has violated these Terms;
the User has engaged in Prohibited Conduct;
the User has infringed intellectual property rights;
the User has engaged in fraudulent or abusive activity;
the User has shared or misused Course access;
payment obligations remain unresolved;
continued access creates a reasonable security or operational risk; or
suspension or termination is required by Applicable Laws or a lawful authority.
11.2 Effect of Termination
Upon termination or expiry of access:
the User's licence to access the relevant Content shall cease, subject to any rights that survive under these Terms;
the User shall stop accessing or using the relevant Course or Content;
the Operator may disable or delete account access in accordance with Applicable Laws and the Privacy Policy; and
provisions relating to intellectual property, privacy, limitation of liability, governing law, dispute resolution and other provisions intended to survive termination shall continue to apply.
12. DISCLAIMERS AND LIMITATION OF LIABILITY
12.1 The Platform and its educational Content are provided for educational and learning purposes. The Operator makes reasonable efforts to maintain the quality and accuracy of educational Content but does not guarantee that all Content will always be complete, error-free, uninterrupted or suitable for every individual User.
12.2 The Operator does not guarantee any particular:
examination rank or score;
admission outcome;
academic result;
competitive examination result;
board examination result;
career outcome; or
other specific personal or professional outcome.
Individual results depend on multiple factors, including preparation, effort, practice, consistency, prior knowledge, examination conditions and other circumstances beyond the Operator's control.
12.3 The Operator shall not be liable for indirect, incidental, special or consequential losses arising from circumstances beyond the Operator's reasonable control, subject always to Applicable Laws and mandatory consumer rights.
12.4 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under Applicable Laws.
12.5 The Platform may depend on third-party technology, hosting, payment, communication or internet infrastructure. Temporary interruptions may occur due to maintenance, technical issues, network failures or circumstances beyond the Operator's reasonable control.
13. LEGAL COMPLIANCE
13.1 The Operator intends to operate the Platform and provide its services in accordance with Applicable Laws relevant to the services provided.
13.2 The legal and regulatory framework applicable to digital services, education, consumer protection, taxation, privacy and electronic transactions may change from time to time. The Operator may update its policies and practices as reasonably necessary to comply with Applicable Laws.
13.3 Users are also responsible for complying with Applicable Laws while using the Platform and its services.
14. CONSUMER RIGHTS AND GRIEVANCE REDRESSAL
14.1 The Operator respects applicable consumer protection requirements and shall make reasonable efforts to provide clear information regarding Courses, fees, services, applicable terms and refund/cancellation conditions before purchase.
14.2 Users may raise complaints or grievances through the Grievance Officer/contact information published in these Terms and on the Platform.
Name: Raghvendra Sharma
Designation: Grievance Officer
Email: soul@mindthehope.com
Postal Address: Shambhopura, Nanta road, Kota, Rajasthan-324008
Contact Hours: Monday to Friday, [11:00 AM – 4:00 PM IST]
14.4 Grievances shall be handled in accordance with Applicable Laws and the timelines prescribed thereunder, wherever applicable.
The Consumer Protection Department officially publishes the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020 framework.
15. GOVERNING LAW AND DISPUTE RESOLUTION
15.1 These Terms and any dispute, claim or controversy arising out of or relating to these Terms or the services provided through the Platform shall be governed by the laws of India.
15.2 The parties shall first make reasonable efforts to resolve any dispute amicably through good-faith communication.
15.3 Nothing in these Terms shall prevent a User from approaching a consumer forum, court or other authority having jurisdiction where such right is available under Applicable Laws.
15.4 Subject to Applicable Laws, courts having appropriate jurisdiction in [City, Rajasthan, India] shall have jurisdiction over disputes arising from these Terms.
16. GENERAL PROVISIONS
16.1 These Terms, together with the Privacy Policy, Refund & Cancellation Policy, Disclaimer and any specific terms displayed for a particular Course or service, constitute the applicable agreement governing Your use of the Platform and the relevant services.
16.2 Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue to remain in force to the extent permitted by Applicable Laws.
16.3 Waiver. Failure by the Operator to exercise any right under these Terms shall not constitute a waiver of that right.
16.4 Assignment. The User may not transfer or assign their rights or obligations under these Terms without prior written permission from the Operator.
The Operator may transfer or assign rights or obligations where permitted by Applicable Laws.
16.5 Force Majeure. The Operator shall not be liable for delay or failure in performance caused by circumstances beyond reasonable control, including natural disasters, epidemics, governmental restrictions, war, civil disturbance, strikes, internet or telecommunications failures, infrastructure failures or third-party service interruptions.
16.6 Notices. Important notices may be communicated through the Platform, email, registered account information, WhatsApp or other contact details provided by the User, where appropriate.
16.7 Relationship of Parties. Nothing in these Terms creates a partnership, joint venture, employment, agency or franchise relationship between the Operator and the User.
16.8 Language. These Terms are drafted in English. Where a translated version is provided for convenience, the English version shall prevail in case of inconsistency, subject to Applicable Laws.
16.9 Electronic Contracts. Acceptance of these Terms through electronic means, including by clicking an acceptance checkbox, registering, purchasing, enrolling or otherwise using the Platform, may constitute acceptance through electronic means to the extent recognised under Applicable Laws.
The Information Technology Act, 2000 expressly recognises validity of contracts formed through electronic means.
17. CONTACT INFORMATION
For all queries, notices, or communications relating to these Terms and Conditions, please contact the Operator at:
Raghvendra Sharma
Shambhopura, Nanta Road, KOTA, RAJASTHAN-324008
General Enquiries: soul@mindthehope.com
Legal Notices: soul@gmail.com
Grievance Officer: Raghvendra Sharma
Contact Hours: [Monday – Friday, 11:00 AM to 4:00 PM IST]